by InvoiceCloud Team | Mar 30, 2023 | adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service
The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s actually anything but — digital adoption is a critical metric that can have very real consequences on your organization’s day-to-day...
by Rob Chenault | Mar 22, 2023 | digital payments, ebpp, online payment system, online payments, saas, security
Check fraud remains a significant problem in America, with losses estimated to be in the billions of dollars each year. Despite the increased use of electronic payment methods, many individuals and businesses still rely on checks, making them vulnerable to fraudsters....
by Tessa Newell | Mar 15, 2023 | client stories, customer engagement, customer experience, customer satisfaction, digital payments, ebpp, google pay, mobile wallet, online payment system, online payments, partnerships, saas, self-service, utilities
Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share lessons learned, best practices, and insights on the future of energy and water. InvoiceCloud was thrilled to participate in the...
by Patty Melton | Mar 9, 2023 | adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience
It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle to find applicants for vacant roles, many counties cycle between the growing need to reduce office workload and the inability to hire staff to...
by Julie Schieni | Feb 27, 2023 | customer engagement, customer experience, customer satisfaction, digital payments, ebpp, insurance, omni-channel, online payments, policyholder experience, research, self-service, user experience
Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with providers when they receive a bill or pay a premium, making these touchpoints the best opportunity some...
by Sara Faied | Feb 16, 2023 | apple pay, customer experience, digital payments, google pay, mobile wallet, omni-channel, online payment system, online payments, paypal, research
We talk a lot about payment channels, but what exactly are they? As their name suggests, payment channels are basically any way that a customer might make a payment or anywhere that you (as a merchant) might accept a payment. For digital payment channels, this “where”...
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