In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization…

At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…

There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…

One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving industry….

When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into consideration…

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a…

For most organizations, customer satisfaction levels are an area of constant focus. That’s because customer needs and expectations are…

Keeping up with customer expectations is a challenge for most organizations, particularly when it comes to creating a good…