From social media and text messaging to emailing and more, most consumers spend the majority of their time on…

The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for evaluating an…

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…

The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to instantly check…

From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business….

The ‘guest checkout’ or ‘one-time payment’ route is something everyone has experience with. Almost all e-commerce sites offer customers…

There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing…