From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business….

The ‘guest checkout’ or ‘one-time payment’ route is something everyone has experience with. Almost all e-commerce sites offer customers…

There are a number of challenges facing modern insurance organizations, but one key area of focus deals with reducing…

In an industry with infrequent customer touchpoints, like insurance, every policyholder interaction holds a lot of weight. Your organization…

At its core, customer engagement is about encouraging customers to take actions that drive beneficial results for them and…

There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews. When…

One of the biggest challenges for insurance organizations today is maintaining a competitive edge in a crowded, fast-moving industry….

When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into consideration…

How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…