Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop,…
Tags: adoption, customer experience, digital payments, omni-channel, user experience
Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals,…
Tags: customer effort, customer experience, customer satisfaction, digital payments, mobile wallet, online payment system, paypal, user experience
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…
Tags: customer experience, customer satisfaction, infographic, online payments, research, self-service
Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…
Tags: customer experience, digital payments, online payments, research, self-service, user experience
Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….
Tags: customer experience, customer satisfaction, omni-channel, user experience
In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…
Tags: adoption, customer experience, digital payments, online payment system, research
For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…
Tags: customer experience, digital payments, saas, user experience, utilities
Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…
Tags: adoption, customer experience, digital payments, security, self-service
Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack of…
