Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…

Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…

Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack of…

Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,…

We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…

There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…