There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…

Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…

At InvoiceCloud, our primary focus is improving customer engagement to encourage more online payments and drive results for your organization. We’re continuously…

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…

From social media and text messaging to emailing and more, most consumers spend the majority of their time on…

The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for an effective…

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…