Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…

Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…

Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…

Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack of…

Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,…

We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…