Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason….

Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and…

Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team…

What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…

For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…

Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service,…

Choosing an insurance provider is a major decision for policyholders – and who among us can say they don’t…

The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…

For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…