What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience
For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…
Tags: customer effort, customer experience, digital payments, self-service, user experience, utilities
Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service,…
Tags: customer experience, implementations, online payment system, partnerships, utilities
Choosing an insurance provider is a major decision for policyholders – and who among us can say they don’t…
Tags: customer effort, customer experience, insurance, policyholder experience, user experience
The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…
Tags: adoption, customer experience, customer frustration, ebpp, online payment system, partnerships
For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…
Tags: adoption, customer engagement, customer experience, online payment system
If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…
Tags: customer experience, customer satisfaction, ebpp, research, self-service
The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…
Tags: client stories, customer experience, ebpp, online payment system, security, user experience, utilities
Happy New Year! 2022 is in full swing and, if you’re anything like us, you’ve likely taken some time…
Tags: customer effort, customer experience, digital payments, one-time payment, online payment system, paypal, research
