Payment flexibility is no longer a nice-to-have — it’s a necessity. For municipalities and utility agencies, offering partial payments…
Tags: customer experience, customer satisfaction, digital payments, online payments, utilities
Gen Z (people born between 1996 and 2010) are digital natives through and through. They’ve grown up with smartphones,…
Tags: adoption, customer experience, digital payments, mobile wallet, one-time payment, online payments, research, self-service
Paperless bills are no longer a nice-to-have — they’re a strategic imperative. For billing organizations, the decision to go…
Tags: adoption, customer experience, digital payments, ebpp, online payments, self-service, user experience
The IUCX Conference is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals…
Tags: client stories, customer engagement, customer experience, digital payments, ebpp, online payments, utilities
Paul Applegate, VP of Alliances and Business Development recently collaborated with ASUG, Americans SAP Users Group, to discuss the…
Tags: customer experience, digital payments, ebpp, integrations, online payment system, online payments, partnerships, user experience, utilities
Understanding how your customers pay their bills and what influences their choices is the foundation of every successful billing…
Tags: adoption, customer experience, digital payments, ebpp, infographic, online payment system, online payments, research, self-service, user experience
The goals of billing and payment teams vary from organization to organization. Some might prioritize reducing payment delinquencies, while…
Tags: adoption, customer engagement, customer experience, digital payments, ebpp, mobile wallet, online payment system, online payments, research
Oracle Energy and Water’s Customer Edge Summit is a one-of-a-kind event for utility professionals to share lessons learned, best…
Tags: adoption, client stories, customer experience, ebpp, integrations, one-time payment, online payment system, online payments, partnerships, saas, self-service, user experience, utilities
Payment delinquencies can cause significant challenges for both payers and billers. For payers, delinquencies can lead to anything from…
Tags: customer effort, customer engagement, customer experience, digital payments, infographic, online payments, self-service, user experience
