The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, user experience, utilities
The challenges of inflation have significantly impacted our nation, and the insurance industry is no exception. Despite hopeful projections…
Tags: customer experience, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, self-service
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just…
Tags: customer churn, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, self-service, user experience
Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with…
Tags: adoption, client stories, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, partnerships, self-service, user experience, utilities
Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization,…
Tags: adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience
The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s…
Tags: adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service
Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…
Tags: client stories, customer engagement, customer experience, customer satisfaction, digital payments, ebpp, google pay, mobile wallet, online payment system, online payments, partnerships, saas, self-service, utilities
It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience
Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with…
Tags: customer engagement, customer experience, customer satisfaction, digital payments, ebpp, insurance, omni-channel, online payments, policyholder experience, research, self-service, user experience
