In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, research, user experience
As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…
Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience
Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, online payments, research, self-service, user experience
Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…
Tags: adoption, client stories, customer experience, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities
In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
Tags: adoption, client stories, customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, partnerships, product, saas, security, self-service, user experience
In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated…
Tags: customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, self-service, user experience
The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, user experience, utilities
