Webinar Recap: 9 Ways to Optimize the Resident Payment Experience
If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…
Tags: customer experience, customer satisfaction, ebpp, research, self-service
3 Insurance Best Practices in the Wake of COVID-19
As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health…
Tags: customer churn, customer engagement, customer satisfaction, digital payments, online payments, policyholder experience
Combating Burnout with a Focus on Employee Wellbeing
It doesn’t seem possible, but we are collectively entering year three of the COVID-19 pandemic. Despite the world continuing…
Tags: culture, remote working, values
Carteret Craven Electric Lowers In-Person Payments 40%: Client Story
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…
Tags: adoption, ebpp, online payments, saas, security, utilities
How Billers can Curb Rising Paper Costs
In the thick of the digital age, where seemingly everything is done online, the cost of paper today has…
Tags: customer engagement, ebpp, online payment system, online payments, self-service
Bona Vista Water District Improves Staff Productivity: Client Story
The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…
Tags: client stories, customer experience, ebpp, online payment system, security, user experience, utilities
The Key to Timely County Tax Payments (+ Free Resources)
Seventy-three percent of local governments surveyed for a recent InvoiceCloud report confessed that they struggle with late property tax…
Tags: customer engagement, digital payments, online payments, user experience
InvoiceCloud Announces Winner of First-Ever Online Billing Sweepstakes
Just last week, we celebrated an InvoiceCloud first by announcing the winners of our first-ever online billing sweepstakes! Over…
Tags: adoption, client stories, customer engagement, digital payments, omni-channel, online payments, self-service
Webinar Recap: Policyholder Expectations for Payments in 2022
In the race to digital transformation, the savviest insurers are taking the fastest route to the finish line: aligning…
Tags: insurance, online payments, policyholder experience, research, self-service