Fintech Trend to Watch: Cryptocurrency for Bill Payments
When you think of cryptocurrency (or “crypto”), you might picture a futuristic type of currency that belongs in the…
Tags: digital payments, ebpp, mobile wallet, online payment system, online payments, paypal
Employee Spotlight: The Growth of InvoiceCloud’s Partner-First Model
From its inception, InvoiceCloud has been a partner-first company. No one knows this better than one of InvoiceCloud’s longest-tenured…
Tags: culture, implementations, integrations, partnerships, values
Video: How Ellington Mutual is Meeting Today’s Customer Expectations
Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team…
Tags: adoption, client stories, customer experience, customer satisfaction, insurance, online payment system, online payments, policyholder experience
You’re an InvoiceCloud Customer – What Support Can You Expect?
If you’ve recently become an InvoiceCloud customer, welcome! At InvoiceCloud, biller support is an essential part of our offerings,…
Tags: adoption, client stories, implementations, integrations
[On-demand Webinar] 10 Minutes to Impress with Utility Customer Engagement
For utility providers, time is of the essence. In fact, according to a recent study, utility providers typically only…
Tags: customer engagement, self-service, utilities
Video: Bona Vista Water Improves Productivity with Online Payment Services
Community growth can be an exciting and overwhelming time for utility providers — more people relying on your services…
Tags: client stories, digital payments, ebpp, online payment system, self-service, user experience, utilities
How Does Driving Customer Self-Service Benefit Billers?
It’s easier than ever to get things done whenever and wherever we want. Grocery and drug stores are equipped…
Tags: adoption, customer engagement, self-service, user experience
On-demand Webinar: Transforming Policyholder Behavior
From talent shortages and compliance issues to rising costs and more, insurers are facing some major headwinds these days….
Tags: adoption, customer effort, customer engagement, digital payments, online payments, policyholder experience, self-service
Video: City of Escondido Saves Staff Time by Driving Self-Service
The InvoiceCloud model was developed around customer success — which means, literally, our team can’t succeed until our customer…
Tags: adoption, client stories, customer satisfaction, online payments, self-service