The 2023 Payment Experience Checklist
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…
Tags: adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience
3 Contactless Payment Options to Help Combat Flu Season
Fall and winter usher in some lovely end-of-year milestones – the holiday season, time with family, and some truly…
Tags: adoption, digital payments, mobile wallet, omni-channel, self-service
Meeting Members Where They are: Why Farm Bureaus are Embracing Frictionless Billing and Payments
Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between…
Tags: client stories, customer effort, customer experience, customer satisfaction, digital payments, insurance
Video: Soquel Creek Conserves Resources Through Frictionless Payments
Soquel Creek Water District is a public agency dedicated to providing a high-quality and sustainable water supply to nearly…
Tags: client stories, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities
The Key to Transforming Taxpayer Behavior
Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing…
Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, online payments, self-service, user experience
The Secret to Better JD Power Scores
For many utilities, customer satisfaction rankings like JD Power scores are a critical measure of success. As the trusted…
Tags: customer experience, customer satisfaction, online payments, utilities
New Research: the Most Important Moment for Utility Customer Satisfaction
Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason….
Tags: customer experience, customer satisfaction, research, user experience, utilities
Water Authority Stabilizes Rates with Stellar Digital Payment Experience: Client Story
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and…
Tags: adoption, client stories, customer experience, customer frustration, self-service, user experience, utilities
True SaaS for Insurance: Meeting Policyholder Expectations Today and Tomorrow
As is true across all industries, customer expectations are constantly evolving for insurance providers. While the wants and needs…
Tags: client stories, customer churn, customer satisfaction, digital payments, ebpp, insurance, policyholder experience, saas, Uncategorized, user experience