Happy New Year! 2022 is in full swing and, if you’re anything like us, you’ve likely taken some time…
Tags: customer effort, customer experience, digital payments, one-time payment, online payment system, paypal, research
As we ring in the New Year at InvoiceCloud, we’re taking a look back at some of the biller…
Tags: digital payments, online payments, policyholder experience, research, user experience
Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop,…
Tags: adoption, customer experience, digital payments, omni-channel, user experience
Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals,…
Tags: customer effort, customer experience, customer satisfaction, digital payments, mobile wallet, online payment system, paypal, user experience
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…
Tags: customer experience, customer satisfaction, infographic, online payments, research, self-service
Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…
Tags: customer experience, digital payments, online payments, research, self-service, user experience
Digital wallets have quickly evolved from a hot payment trend to an essential channel for a well-rounded, omni-channel bill payment experience. In 2020, digital…
Tags: apple pay, digital payments, ebpp, google pay, mobile wallet, omni-channel, paypal, self-service
For service providers, improving the utility payment experience is arguably one of the most positively impactful things an organization can do. Namely,…
Tags: client stories, customer satisfaction, integrations, self-service, utilities
Cyberattacks are a serious threat to any organization, but there has been a growing threat of cyberattacks in insurance….
Tags: insurance, policyholder experience, saas, security
