Podcast: Payments as a Gateway to Modernization for Insurance Carriers and Insureds
In this fast-paced digital era, customer expectations are evolving at an unprecedented rate. The age-old business mantra, “The customer…
Tags: Uncategorized
3 Strategies for Preventing Delinquent Premium Payments
One of the most prominent reasons insurance carriers lose policies is due to late or delinquent premium payments. Besides…
Tags: adoption, customer churn, customer engagement, digital payments, insurance, online payments, policyholder experience, self-service
3 Strategies for Reducing Delinquent Utility Payments
Energy service providers across the U.S. are struggling with the consequences of late and delinquent utility payments, while service…
Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities
Where to Find the InvoiceCloud Team at HCTC 2024
The Harris Customer Training Conference (HCTC) is an eagerly anticipated event for the InvoiceCloud team. The annual gathering provides…
Tags: customer experience, digital payments, ebpp, online payment system, online payments, partnerships, user experience, utilities
Webinar Recap: How Can Billers Empower Non-English Speaking Customers?
The convenience of online bill payments has undoubtedly transformed the lives of many Americans. However, this is not a…
Tags: customer experience, digital payments, online payments, research, self-service, user experience
Enabling Digital Payments for Everyone: What We Mean and Why It Matters
There’s no “one way” to do anything. If there was, you’d never get to weigh in on how you…
Tags: culture, customer experience, digital payments, online payments, self-service, user experience, values
Research: Achieving Effective Claims Payments
Insurance exists to mitigate the fallout from some of life’s most disruptive events. As such, claims are one of…
Tags: customer churn, customer frustration, digital payments, insurance, online payment system, online payments, policyholder experience, research
How Does the 55+ Population Prefer to Pay Their Bills?
Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…
Tags: adoption, customer experience, digital payments, online payments, research, self-service
Sapiens Podcast: Changing Trends in Online Financial Transactions
Online financial transactions are here to stay in the insurance industry. With their speed, security, and ease of processing,…
Tags: digital payments, insurance, online payment system, online payments, partnerships, policyholder experience