Podcast: Payments as a Gateway to Modernization for Insurance Carriers and Insureds

In this fast-paced digital era, customer expectations are evolving at an unprecedented rate. The age-old business mantra, “The customer…

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Tags: Uncategorized

3 Strategies for Preventing Delinquent Premium Payments

One of the most prominent reasons insurance carriers lose policies is due to late or delinquent premium payments. Besides…

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Tags: adoption, customer churn, customer engagement, digital payments, insurance, online payments, policyholder experience, self-service

3 Strategies for Reducing Delinquent Utility Payments

Energy service providers across the U.S. are struggling with the consequences of late and delinquent utility payments, while service…

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Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities

Where to Find the InvoiceCloud Team at HCTC 2024

The Harris Customer Training Conference (HCTC) is an eagerly anticipated event for the InvoiceCloud team. The annual gathering provides…

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Tags: customer experience, digital payments, ebpp, online payment system, online payments, partnerships, user experience, utilities

Webinar Recap: How Can Billers Empower Non-English Speaking Customers?

The convenience of online bill payments has undoubtedly transformed the lives of many Americans. However, this is not a…

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Tags: customer experience, digital payments, online payments, research, self-service, user experience

Enabling Digital Payments for Everyone: What We Mean and Why It Matters

There’s no “one way” to do anything. If there was, you’d never get to weigh in on how you…

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Tags: culture, customer experience, digital payments, online payments, self-service, user experience, values

Research: Achieving Effective Claims Payments

Insurance exists to mitigate the fallout from some of life’s most disruptive events. As such, claims are one of…

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Tags: customer churn, customer frustration, digital payments, insurance, online payment system, online payments, policyholder experience, research

How Does the 55+ Population Prefer to Pay Their Bills?

Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…

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Tags: adoption, customer experience, digital payments, online payments, research, self-service

Sapiens Podcast: Changing Trends in Online Financial Transactions

Online financial transactions are here to stay in the insurance industry. With their speed, security, and ease of processing,…

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Tags: digital payments, insurance, online payment system, online payments, partnerships, policyholder experience