Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, online payments, research, self-service, user experience
The utility industry, a cornerstone of societal progress, is undergoing a profound transformation in response to environmental concerns, technological…
Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience
In the ever-evolving landscape of the insurance industry, innovation is the key to success. Recognizing the pioneers in this…
Tags: client stories, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience
Happy Hispanic Heritage Month! This month-long observance (from September 15 to October 15) offers us a unique opportunity to…
Tags: culture
Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…
Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities
Originally published on September 7, 2023 at ALM PropertyCasualty360. The insurance industry is in the midst of a talent…
Tags: insurance, policyholder experience
InvoiceCloud was thrilled to participate in Utility 2030’s (U2030) Annual SPARK Meeting last week. Established in January 2020, U2030…
Tags: client stories, utilities
