3 Survey Insights on Bill Payment Expectations for 2022

Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…

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Tags: customer experience, digital payments, online payments, research, self-service, user experience

Digital Services for All: InvoiceCloud and Financial Inclusion

Did you know October is Financial Inclusion Month? The goal of financial inclusion is to ensure that everyone has affordable and equal access to…

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Tags: mobile wallet, omni-channel, one-time payment, online payment system, online payments, user experience, values

Accept Convenient Cash Payments with CheckFreePay

Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….

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Tags: customer experience, customer satisfaction, omni-channel, user experience

3 Utility Session Recaps from CS Week 2021

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…

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Tags: customer experience, digital payments, saas, user experience, utilities

Driving Self-Service Adoption with Enhanced CX: Client Story

In today’s day and age, it’s critical to meet your customers where they are. When it comes to the…

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Tags: client stories, online payment system, online payments, self-service, user experience

3 New Biller Best Practices in the Wake of COVID-19

Just as COVID-19 has drastically changed the way we live, billing organizations have also had to pivot their best practices in response to the health…

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Tags: adoption, digital payments, omni-channel, saas, user experience

Celebrating Earth Day: The Impact of Paperless Billing

This Earth Day, we’d like to highlight a self-service option in the payment route that’s beneficial for billing organizations, the planet, and highly convenient for…

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Tags: adoption, online payments, self-service, user experience

What is CX vs. UX?
By Tessa Newell On March 10, 2021

What is CX vs. UX?

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…

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Tags: customer effort, customer experience, customer frustration, customer satisfaction, ebpp, user experience

The 5 Biggest Payment Engagement Trends for 2021

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

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Tags: adoption, customer engagement, customer experience, customer frustration, ebpp, online payment system, saas, user experience