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What Water Systems can Learn from Digital Billing and Payments Research
This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…
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The Top 3 Digital Payment Issues and How to Address Them
In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…
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3 Bill Payment Trends to Know for 2024
Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
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The Power of Behavioral Change: Driving Utility Innovation
The utility industry, a cornerstone of societal progress, is undergoing a profound transformation in response to environmental concerns, technological…
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On-demand Webinar: the State of Digital Premium Payments
Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with…
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What You Need to Know About Pay by Text (and Other Bill Payment Channels to Watch)
We talk a lot about payment channels, but what exactly are they? As their name suggests, payment channels are…
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Infographic: The State of Online Payments Today
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…
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3 Biller Ideas for New Year’s Resolutions
Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some…
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The 2023 Payment Experience Checklist
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…
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The Secret to Better JD Power Scores
For many utilities, customer satisfaction rankings like JD Power scores are a critical measure of success. As the trusted…
