5 Proven Ways to Boost Paperless Enrollment

With ongoing increases in print and mail expenses, organizations across industries are prioritizing paperless billing as a key lever for cost savings and customer engagement. 

Fortunately, customers are more open than ever to digital billing. According to the 2025 State of Online Payments Report, up to 73% of payers are open to being automatically opted into paperless billing signaling a major opportunity for organizations to accelerate adoption in 2026.  

Here’s a few of our favorite, proven ways to boost paperless adoption

1. Use the Paperless Checkbox
   Make it effortless. Automatically checking the paperless billing box during online payment can significantly increase enrollment rates. A single click (or non-click) can make a big difference.
2. Leverage Customer Service Interactions
   Every call or in-person visit is an opportunity to promote paperless billing. Equipping your customer service team with simple talking points and quick enrollment tools can turn routine inquiries new paperless customers. Use our “How to Send Invoices by Text or Email” guide for an easy way to introduce hesitant customers to digital convenience features.
3. Include “How-To” Material in Your Invoice Mailings
   Even if your customers aren’t paperless yet, your mailed invoices are a perfect place to start the conversation. Include a how-to guide for paperless enrollment as an insert in your invoice mailing. This keeps the message front and center for customers as they’re already interacting with their paper invoice. Find a ready-to-use how-to guide for paperless enrollment in the Downloadable Resources folder of the Marketing Resource Center
4. Convert AutoPay Payers
   AutoPay users already trust your billing system and rarely look at mailed invoices. InvoiceCloud can automatically convert these payers to paperless billing while managing all communication and opt-out options to ensure a smooth transition
5. Enroll Registered Payers Automatically
   Payers who have already registered through your payment portal are ideal candidates for paperless billing. Similar to converting AutoPay payers, InvoiceCloud can automatically opt these users into paperless billing on your behalf while managing all communications.

Ready for a big boost to your paperless enrollment? InvoiceCloud is here to help. We’re currently scheduling InvoiceCloud supported paperless campaigns for 2026. Click the button below to reserve your spot:

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Need access to the Marketing Resource Center? Email us at customermarketing@invoicecloud.com.