Improve Your Customers’ Pay by Phone Experience

Published 6/8/23

Whether you are looking to replace an existing automated Pay by Phone system or implement a new one – our Interactive Voice Response (IVR) technology enables your customers to make on-time payments via a flexible, feature-rich Pay by Phone solution – anytime, from anywhere.

Offering a state-of-the-art, automated 24/7 Pay by Phone service is a simple way to provide the convenient, contactless customer experience your customers expect while also saving time by deflecting calls from your busy customer service team. Your customers will appreciate that InvoiceCloud’s IVR solution integrates with our other convenience features such as AutoPay and Paperless. And your team will appreciate the streamlined reconciliation experience and limited PCI scope*

Benefits for you – and your customers

Billers:

• Accept payments 24/7, even when your office is closed
• Highest security – PCI level 1 compliant encryption limits PCI scope
• Encourages customer self-service to deflect calls from busy internal teams
• Supports English and Spanish with customized prompts that ensure payers hear what you want them to hear
• Streamlined reconciliation process saves staff time
• Efficient implementation process will have you live in just 4-6 weeks

Payers:

• Make payments anytime, anywhere
• Save credit/debit card payment information for future use
• Self-service fast, simple, secure
• Make CloudStore (non-invoiced) payments via IVR
• Multiple payment options available

If you are ready to move forward now, please contact us today to get started.

*If you currently take credit card payments over the phone, are you securely storing your customer’s Personal Identifiable Information (PII) such as credit card numbers, CVVs, expiration dates, etc.? Using InvoiceCloud’s encrypted PCI-compliant IVR solution removes this component from your PCI scope and brings you peace of mind that your customer data is stored and transmitted properly.