What’s Changing?

Documentation will no longer be available through the Documentation menu in the Biller Portal.  All documentation can now be accessed exclusively through Support Central, which you already use for help articles and support resources. 

Why This Matters 

By consolidating documentation within Support Central, you’ll have a single, reliable location for: 

• The most up-to-date documentation and training materials 
• Help articles and troubleshooting guidance 
• A more streamlined support experience without navigating multiple menus 

This change helps ensure you always have access to the latest information. 

How to Access Documentation Going Forward 

Accessing documentation is quick and easy: 

1. Open the Resource Center by clicking the Question Mark (?) in the lower right-hand corner of the Biller Portal 
2. Select “Let’s Go” next to Support Central  
3. Search for the documentation you need 

The next time you need documentation or support, start with Support Central. Take a few moments to explore the available resources, so you know exactly where to go when you need answers.