HEMIC, a Hawaii workers' comp carrier, went live with digital premium payments through InvoiceCloud and Guidewire and drove about 60% platform usage within a quarter.
How does a single-line workers’ comp carrier move employers off paper checks and onto digital payments? In this Guidewire Conversation, Leila Kagawa, VP of Enterprise Strategy and Transformation at HEMIC, joins Angela Abbott, VP of Alliances at InvoiceCloud, and Brian Desmond, CMO at Guidewire. They cover HEMIC’s rollout of electronic premium payments, integrated through the Guidewire Marketplace.
You’ll hear why HEMIC chose a phased approach, starting with inbound payments. You’ll also hear how it handled workers’ comp complexities like audits and pay-as-you-go, and how clear communication about convenience fees led to strong credit card adoption with no pushback. Since going live in November 2025, about 60% of HEMIC’s employers were using the platform within one quarter. The team also shares integration lessons learned and what’s next: disbursements for claimants, vendors, and agents.
