Where to Find the InvoiceCloud Team at CS Week 2024

CS Week 2024 is an eagerly anticipated event for the InvoiceCloud team, serving as a cornerstone for advancing utility…

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Tags: customer experience, digital payments, utilities

Financial Literary Month: How Billers Can Keep Customers In-the-Know

April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…

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Tags: adoption, customer effort, customer engagement, customer experience, digital payments, omni-channel, online payment system, online payments

Event Recap: Oracle Edge and OUUG 2024

Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…

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Tags: customer experience, digital payments, ebpp, online payment system, online payments, partnerships, saas, user experience, utilities

Demographic Breakdown: Payment Channel Preferences by Age, Income, and Region

Investigating data demographically is paramount due to the inherent diversity in payment channel preferences among individuals. Recognizing that not…

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Tags: customer experience, customer satisfaction, digital payments, omni-channel, research

Rethinking Transaction Fees: The Unexpected Benefits for Businesses

In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…

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Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, user experience

How Do Customers Prefer to Resolve Payment Issues?

In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…

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Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, self-service, user experience

What Water Systems can Learn from Digital Billing and Payments Research

This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…

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Tags: adoption, customer experience, digital payments, mobile wallet, online payment system, online payments, paypal, research, utilities

The Top 3 Digital Payment Issues and How to Address Them

In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…

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Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, research, user experience

The 2024 Payment Experience Checklist

As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…

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Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience