Welcome to the InvoiceCloud blog

The 2023 Payment Experience Checklist

The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…

Read More

Tags: adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience

Meeting Members Where They are: Why Farm Bureaus are Embracing Frictionless Billing and Payments 

Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between…

Read More

Tags: client stories, customer effort, customer experience, customer satisfaction, digital payments, insurance

The Key to Transforming Taxpayer Behavior 

Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing…

Read More

Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, online payments, self-service, user experience

The Secret to Better JD Power Scores

For many utilities, customer satisfaction rankings like JD Power scores are a critical measure of success. As the trusted…

Read More

Tags: customer experience, customer satisfaction, online payments, utilities

New Research: the Most Important Moment for Utility Customer Satisfaction 

Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason….

Read More

Tags: customer experience, customer satisfaction, research, user experience, utilities

Water Authority Stabilizes Rates with Stellar Digital Payment Experience: Client Story 

Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and…

Read More

Tags: adoption, client stories, customer experience, customer frustration, self-service, user experience, utilities

Video: How Ellington Mutual is Meeting Today’s Customer Expectations

Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team…

Read More

Tags: adoption, client stories, customer experience, customer satisfaction, insurance, online payment system, online payments, policyholder experience

3 Real-Life Ways Frictionless Payments Improve Revenue Collection

What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…

Read More

Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience

CS Week Recap: Transforming Utility Customer Behavior

For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…

Read More

Tags: customer effort, customer experience, digital payments, self-service, user experience, utilities

Subscribe to our blog

Sign up for weekly email updates and we’ll send you a copy of the State of Online Payments Research Report as a thank you.