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3 Real-Life Ways Frictionless Payments Improve Revenue Collection

What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…

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Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience

CS Week Recap: Transforming Utility Customer Behavior

For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…

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Tags: customer effort, customer experience, digital payments, self-service, user experience, utilities

What to Expect From a Modern CIS

Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service,…

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Tags: customer experience, implementations, online payment system, partnerships, utilities

3 Ways InvoiceCloud Can Improve Your AM Best Score

Choosing an insurance provider is a major decision for policyholders – and who among us can say they don’t…

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Tags: customer effort, customer experience, insurance, policyholder experience, user experience

Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story

The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…

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Tags: adoption, customer experience, customer frustration, ebpp, online payment system, partnerships

6 Tips for Improving Constituent Communications

For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…

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Tags: adoption, customer engagement, customer experience, online payment system

Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…

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Tags: customer experience, customer satisfaction, ebpp, research, self-service

Bona Vista Water District Improves Staff Productivity: Client Story

The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…

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Tags: client stories, customer experience, ebpp, online payment system, security, user experience, utilities

3 Billing and Payment Resolutions for Easier Collections

Happy New Year! 2022 is in full swing and, if you’re anything like us, you’ve likely taken some time…

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Tags: customer effort, customer experience, digital payments, one-time payment, online payment system, paypal, research

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