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LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story

LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…

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Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities

The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client Story 

The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…

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Tags: adoption, client stories, customer experience, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities

ACH Blog Series, Part 2: Why Do Billers Need to Offer ACH Payment Options? 

In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated…

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Tags: customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, self-service, user experience

Preparing to Bridge the Utility Workforce Gap

The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend…

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Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, user experience, utilities

How Automating Premium Payments Reduces Costs and Workloads 

The challenges of inflation have significantly impacted our nation, and the insurance industry is no exception. Despite hopeful projections…

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Tags: customer experience, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, self-service

Video: Georgia Farm Bureau Transforms Member Experience and Improves Payment Efficiencies 

Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization,…

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Tags: adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience

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