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The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s…
Tags: adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service
Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…
Tags: client stories, customer engagement, customer experience, customer satisfaction, digital payments, ebpp, google pay, mobile wallet, online payment system, online payments, partnerships, saas, self-service, utilities
It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience
Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with…
Tags: customer engagement, customer experience, customer satisfaction, digital payments, ebpp, insurance, omni-channel, online payments, policyholder experience, research, self-service, user experience
We talk a lot about payment channels, but what exactly are they? As their name suggests, payment channels are…
Tags: apple pay, customer experience, digital payments, google pay, mobile wallet, omni-channel, online payment system, online payments, paypal, research
Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main…
Tags: apple pay, customer experience, customer satisfaction, digital payments, mobile wallet, online payments, research, self-service, user experience, utilities
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with…
Tags: adoption, client stories, customer engagement, customer experience, digital payments, ebpp, online payment system, online payments, self-service, utilities
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…
Tags: adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience
Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between…
Tags: client stories, customer effort, customer experience, customer satisfaction, digital payments, insurance
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