[Infographic]: The Current State of Online Payments

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…

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Tags: customer experience, infographic, online payments, user experience

Improved Payment Processing Drives Online Adoption: Client Story

The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to instantly check…

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Tags: customer experience, customer frustration, ebpp, online payment system

Improve Online Payments with 3 Research-based Tips

When it comes to making payments, customer expectations can change rapidly — and it’s your organization’s job to keep…

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Tags: customer churn, customer satisfaction, online payments, research

4 Reasons to Love Working at InvoiceCloud

Culture is critical at InvoiceCloud. We’ve worked hard to create a space where collaborative, open dialogue is expected, community…

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Tags: culture

Expanded Payment Options Increase Efficiencies: Client Story

For billing organizations, few aspects of the payments process present a greater challenge than a limited electronic bill presentment…

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Tags: client stories, digital payments, ebpp

Webinar Recap: 4 Tips to Increase Online Adoption

When we talk about adoption, we are generally referring to e-adoption or electronic billing and payment adoption. At its…

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Tags: adoption, customer engagement, ebpp, self-service

Simplifying Reconciliations to Improve User Experience: Client Story

Innovation is an unavoidable – but welcome – aspect of technology. To say that tech is constantly evolving is…

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Tags: client stories, insurance, user experience

Webinar Recap: 5 Tips to Improve Policyholder Experience

From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business….

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Tags: customer experience, insurance, research

Software Scalability Face-Off: SaaS vs. Hosted Solutions

Software as a service (SaaS) has numerous benefits that make it the preferred software choice for many organizations. Beyond…

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Tags: ebpp, online payment system, saas