4 Benefits of a Strong Partner Network
When evaluating potential vendors for your organization – payments-related or otherwise – one important factor to take into consideration…
How Customer Frustration Impacts Customer Churn
Losing business to customer churn is a notorious challenge in the insurance space. Part of what makes this loss…
5 Customer Preference Trends Your Organization Needs to Know
How important is keeping up with customer preferences? Although the answer to this question may vary by industry, the…
Tags: customer experience, customer satisfaction, user experience
Enhancing User Experience to Boost Digital Payments: Client Story
The insurance space is a highly competitive one, where the expectations for innovative payment options have been steadily growing…
Tags: client stories, digital payments, insurance
Why is Having a Mobile Wallet Payment Option So Important?
Have you ever seen someone get their total at the grocery store and go for their phone instead of…
Tags: apple pay, google pay, mobile wallet, omni-channel
3 Takeaways from Insurity Connected 2020
Insurity Connected is an annual client conference that brings together some of insurance’s leadingi tices. This year, the conference…
Tags: insurance, partnerships
Why Omni-channel Payment Options Aren’t Enough
Omni-channel is a popular buzzword that has made its way into almost every discussion about customer experience. Most of…
Tags: omni-channel
Creating a Good User Experience for Online Payments
In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a…
Tags: customer experience, online payment system, self-service, user experience
Increased Customer Satisfaction with Simplified Payments: Client Story
For most organizations, customer satisfaction levels are an area of constant focus. That’s because customer needs and expectations are…
Tags: client stories, customer experience, customer satisfaction