Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story
The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…
Tags: adoption, customer experience, customer frustration, ebpp, online payment system, partnerships
Infographic: Digital Transformation in the Insurance Industry
Removing friction from the customer experience has become one of the major focuses of insurers worldwide, and for good…
Tags: customer churn, customer satisfaction, infographic, online payments, policyholder experience, self-service
6 Tips for Improving Constituent Communications
For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…
Tags: adoption, customer engagement, customer experience, online payment system
Webinar Recap: 9 Ways to Optimize the Resident Payment Experience
If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…
Tags: customer experience, customer satisfaction, ebpp, research, self-service
3 Insurance Best Practices in the Wake of COVID-19
As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health…
Tags: customer churn, customer engagement, customer satisfaction, digital payments, online payments, policyholder experience
Combating Burnout with a Focus on Employee Wellbeing
It doesn’t seem possible, but we are collectively entering year three of the COVID-19 pandemic. Despite the world continuing…
Tags: culture, remote working, values
Carteret Craven Electric Lowers In-Person Payments 40%: Client Story
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…
Tags: adoption, ebpp, online payments, saas, security, utilities
How Billers can Curb Rising Paper Costs
In the thick of the digital age, where seemingly everything is done online, the cost of paper today has…
Tags: customer engagement, ebpp, online payment system, online payments, self-service
Bona Vista Water District Improves Staff Productivity: Client Story
The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…
Tags: client stories, customer experience, ebpp, online payment system, security, user experience, utilities