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How 2020 Accelerated Online Payment Adoption

This past year was an unprecedented one – one that asked organizations across all industries to reevaluate and reimagine how they provide products…

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Tags: adoption, ebpp, online payment system, online payments

8 Remote Team Activities from the Invoice Cloud Staff

Working remotely through the COVID-19 pandemic has presented numerous challenges for employees and employers alike. Outside of equipping employees to balance their…

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Tags: culture, remote working, values

The Ultimate Online Payment Security Checklist

With a growing number of customers opting for online payments, demand for digital payment channels is at an all-time…

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Tags: digital payments, ebpp, online payments, research, saas, security

The Online Payment Experience Assessment

The online payment experience is one of the most critical interactions your organization has with its customers. Between changing…

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Tags: customer experience, online payments

Increased Customer Satisfaction Saves Resources: Client Story

Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for an effective…

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Tags: adoption, customer experience, customer satisfaction, online payment system, online payments

Working Parent Perspective: the COVID Balancing Act

There’s a lot to love about being part of the Invoice Cloud team. Whether it’s our commitment to our…

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Tags: culture, values

4 Ways to Improve Policyholder Experience with Technology

We are in the midst of tremendous focus and investment in technology to drive customer acquisition in the insurance…

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Tags: digital payments, insurance, policyholder experience

[Infographic]: The Current State of Online Payments

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…

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Tags: customer experience, infographic, online payments, user experience

Improved Payment Processing Drives Online Adoption: Client Story

The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to instantly check…

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Tags: customer experience, customer frustration, ebpp, online payment system

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