Welcome to the InvoiceCloud blog

You’re an InvoiceCloud Customer – What Support Can You Expect? 

If you’ve recently become an InvoiceCloud customer, welcome! At InvoiceCloud, biller support is an essential part of our offerings,…

Read More

Tags: adoption, client stories, implementations, integrations

Video: Bona Vista Water Improves Productivity with Online Payment Services

Community growth can be an exciting and overwhelming time for utility providers — more people relying on your services…

Read More

Tags: client stories, digital payments, ebpp, online payment system, self-service, user experience, utilities

Video: City of Escondido Saves Staff Time by Driving Self-Service

The InvoiceCloud model was developed around customer success — which means, literally, our team can’t succeed until our customer…

Read More

Tags: adoption, client stories, customer satisfaction, online payments, self-service

Bona Vista Water District Improves Staff Productivity: Client Story

The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…

Read More

Tags: client stories, customer experience, ebpp, online payment system, security, user experience, utilities

InvoiceCloud Announces Winner of First-Ever Online Billing Sweepstakes

Just last week, we celebrated an InvoiceCloud first by announcing the winners of our first-ever online billing sweepstakes! Over…

Read More

Tags: adoption, client stories, customer engagement, digital payments, omni-channel, online payments, self-service

Utility Payment Experience Drives 614% Adoption Spike: Client Story

For service providers, improving the utility payment experience is arguably one of the most positively impactful things an organization can do. Namely,…

Read More

Tags: client stories, customer satisfaction, integrations, self-service, utilities

Paperless Enrollment Decreases Utility Shutoffs by 72%: Client Story

Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack of…

Read More

Tags: client stories, customer experience, self-service

Driving Self-Service Adoption with Enhanced CX: Client Story

In today’s day and age, it’s critical to meet your customers where they are. When it comes to the…

Read More

Tags: client stories, online payment system, online payments, self-service, user experience

Expanded Payment Options Increase Efficiencies: Client Story

For billing organizations, few aspects of the payments process present a greater challenge than a limited electronic bill presentment…

Read More

Tags: client stories, digital payments, ebpp

Subscribe to our blog

Sign up for weekly email updates and we’ll send you a copy of the State of Online Payments Research Report as a thank you.