Home - InvoiceCloud Blog

Welcome to the InvoiceCloud blog

LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story

LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…

Read More

Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities

InvoiceCloud at U2030’s SPARK Annual Meeting

InvoiceCloud was thrilled to participate in Utility 2030’s (U2030) Annual SPARK Meeting last week. Established in January 2020, U2030…

Read More

Tags: client stories, utilities

The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client Story 

The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…

Read More

Tags: adoption, client stories, customer experience, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities

The Results of Truckee Meadows’ Successful Paperless Billing Adoption Campaign

Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent…

Read More

Tags: adoption, client stories, online payment system, self-service

Video: Georgia Farm Bureau Transforms Member Experience and Improves Payment Efficiencies 

Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization,…

Read More

Tags: adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience

The Real-Life Benefits of Driving Digital Payment Adoption

The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s…

Read More

Tags: adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service

Event Recap: Oracle Edge 2023

Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…

Read More

Tags: client stories, customer engagement, customer experience, customer satisfaction, digital payments, ebpp, google pay, mobile wallet, online payment system, online payments, partnerships, saas, self-service, utilities

Subscribe to our blog

Sign up for weekly email updates and we’ll send you a copy of the State of Online Payments Research Report as a thank you.