In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…

Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack of…

The Insurance Accounting & Systems Association (IASA) is a non-profit exclusively dedicated to serving professionals in the insurance industry….

One historical misconception of the tax industry is that certain manual tasks — like billing, resident communications, and collections…

Many insurance organizations share common pain points when it comes to collecting premium payments – but what’s the biggest, top-of-mind challenge that keeps insurers up…

Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,…

The Government Finance Officer’s Association (GFOA) held their 2021 virtual conference last week. If you weren’t able to make…