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Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with…
Tags: adoption, client stories, customer engagement, customer experience, digital payments, ebpp, online payment system, online payments, self-service, utilities

The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…
Tags: adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience

Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between…
Tags: client stories, customer effort, customer experience, customer satisfaction, digital payments, insurance

Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing…
Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, online payments, self-service, user experience

For many utilities, customer satisfaction rankings like JD Power scores are a critical measure of success. As the trusted…
Tags: customer experience, customer satisfaction, online payments, utilities

Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason….
Tags: customer experience, customer satisfaction, research, user experience, utilities

Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and…
Tags: adoption, client stories, customer experience, customer frustration, self-service, user experience, utilities

Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team…
Tags: adoption, client stories, customer experience, customer satisfaction, insurance, online payment system, online payments, policyholder experience

What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience
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