Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, online payments, research, self-service, user experience
Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…
Tags: adoption, client stories, customer experience, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities
ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment SolutionÂ
In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
Tags: adoption, client stories, customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, partnerships, product, saas, security, self-service, user experience
In the first installment of our ACH blog series, we explored what ACH payments are and how the Automated…
Tags: customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, self-service, user experience
The utility workforce is facing a significant challenge due to a combination of factors. The Great Resignation, a trend…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, user experience, utilities
The challenges of inflation have significantly impacted our nation, and the insurance industry is no exception. Despite hopeful projections…
Tags: customer experience, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, self-service
It’s become increasingly difficult to ignore: the insurance industry is facing a major talent shortage that is only just…
Tags: customer churn, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, self-service, user experience
