The Secret to Better JD Power Scores

For many utilities, customer satisfaction rankings like JD Power scores are a critical measure of success. As the trusted…

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Tags: customer experience, customer satisfaction, online payments, utilities

New Research: the Most Important Moment for Utility Customer Satisfaction 

Improving and maintaining utility customer satisfaction is a major priority for utility providers today – and for good reason….

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Tags: customer experience, customer satisfaction, research, user experience, utilities

Water Authority Stabilizes Rates with Stellar Digital Payment Experience: Client Story 

Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and…

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Tags: adoption, client stories, customer experience, customer frustration, self-service, user experience, utilities

Video: How Ellington Mutual is Meeting Today’s Customer Expectations

Ellington Mutual has been meeting its customers’ insurance needs for nearly 150 years — the last thing its team…

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Tags: adoption, client stories, customer experience, customer satisfaction, insurance, online payment system, online payments, policyholder experience

3 Real-Life Ways Frictionless Payments Improve Revenue Collection

What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…

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Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience

CS Week Recap: Transforming Utility Customer Behavior

For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…

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Tags: customer effort, customer experience, digital payments, self-service, user experience, utilities

What to Expect From a Modern CIS

Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service,…

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Tags: customer experience, implementations, online payment system, partnerships, utilities

3 Ways InvoiceCloud Can Improve Your AM Best Score

Choosing an insurance provider is a major decision for policyholders – and who among us can say they don’t…

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Tags: customer effort, customer experience, insurance, policyholder experience, user experience

Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story

The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…

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Tags: adoption, customer experience, customer frustration, ebpp, online payment system, partnerships