Why an Integrated Billing and Payment Experience Matters for Utility Agencies
Utility billing teams today are being asked to do more with less, which has only heightened the importance…
Relieve stress for utility billing teams with tools that reduce calls and curb costly disconnects and reconnects.
Say goodbye to excessive billing costs and hello to a smarter, more effective way to manage utility billing and payments. Transform your operations to reduce disconnects and support calls, establish predictable cash flows, strengthen customer confidence, and give your teams more time to focus on what matters most.
* Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.
Reduce disconnects and improve cash flow by enabling residents to pay multiple bills when, how, and where they want, including an easy-to-use one-time payment option that doesn’t require registration.
Uplevel your productivity with AI report generators, real-time dashboards, and predictive analytics that proactively optimize your processes.
Choose peace of mind for both you and your customers with PCI Level 1 Compliance that securely encrypts customer data. Maintain compliance with payment processing standards such as PCI-DSS.
Expect seamless integrations with your existing tech stack and accurate, fast account reconciliations with InvoiceCloud’s 160+ CIS partnerships, including Oracle, Utegration, Harris solutions, and more.
Save IT teams time and accelerate time to value with expert-led onboarding, continuous SaaS updates, and ongoing support tailored to the unique needs of your utility.
Enjoy a unified, end-to-end payment experience that fits seamlessly into your existing workflows without bolt-ons, batch delays, or disruptive upgrades. InvoiceCloud integrates with the platforms utilities already rely on — like Oracle, SAP, Harris Advanced, and other CIS, ERP, and legacy systems. Pre-built connectors and flexible APIs eliminate data silos, reduce manual processing, and continuity across billing, collections, and disbursements. Plus, get dedicated support from technical experts that work hand-in-hand with your team for a smooth, secure deployment that minimizes risk and accelerates time to value.
Ensure more efficient collections: Customers have reduced late payments by 40%,* lobby traffic by up to 50%, call volumes by up to 69%, and saved hundreds of hours a month on manual workloads.**
Improve customer satisfaction: Easier, more convenient payments mean happier customers. Utilities have seen customer satisfaction scores up to 96% after implementation.***
Ensure smoother business operations: With a 3-10x increase in backend efficiencies, utilities run smoother with real-time reporting capabilities and fast, accurate reconciliations.****
Maintain a positive public image: Improve customer sentiment and JD Power ratings with billing and payments that are accessible to every customer.
Cut costs without cutting corners: Slash costs with fewer paper bills, turn expensive call centers into an efficiency engine, and expect zero implementation fees.
Ensure accurate reconciliations: Real-time data through a SaaS infrastructure ensures fast, accurate account reconciliations for fewer DSOs.
Tailor-made integrations without heavy lifting: Reduce the burden on internal IT teams with a seamless integration that fits your existing tech stack, accelerating time to value.
Security that’s built in — not bolted on: Our PCI-compliant solution checks all the boxes with encrypted customer data and a SaaS model that automatically provides the latest security updates.
* Based on data collected from customers that went live on the InvoiceCloud platform in 2022 and 2023 and had 12 month’s worth of available payment data as of Dec. 2024.
** Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.
*** Based on anonymized customer data.
**** Based on a third-party study using data from the InvoiceCloud platform, third-party research, and anonymized customer data.
Drive digital adoption, elevate customer satisfaction, and simplify transactions using behavioral and operational insights — it’s more than payment processing. Go beyond automation and collections by intelligently engaging customers with personalized reminders and effortless self-service options, reducing complexity, increasing on-time payments, and lowering call volumes.
The cost of paper alone costs utilities thousands each year. With innovative features proven to boost adoption, you can drive higher levels of digital self-service and reduce costs in the process.
Manual processes involved with billing and payments occupy hours of your team’s time. Optimize with InvoiceCloud and see a 3-10x increase in billing-related efficiencies.*
The more residents paying online, the fewer calls your team has to answer. Fewer walk-in payments and support calls allows your team to focus on high-priority projects.
From implementation to 24/7 technical support, and marketing your new digital payment options to customers, you’ve got a trusted advisor in InvoiceCloud.
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Connect with our utility payment experts to see how InvoiceCloud drives results from day one — and scales with your business for long-term success.