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6 Customer Engagement Trends Utility Providers Should Know

Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…

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Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities

LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story

LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…

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Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities

The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client Story 

The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…

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Tags: adoption, client stories, customer experience, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities

The Key to Preventing Insurance Agent Burnout 

According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is…

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Tags: adoption, culture, customer churn, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience

5 Steps to Better Constituent Engagement 

In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in…

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Tags: adoption, customer engagement, customer satisfaction, digital payments, integrations, omni-channel, one-time payment, online payment system, online payments, self-service

The Results of Truckee Meadows’ Successful Paperless Billing Adoption Campaign

Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent…

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Tags: adoption, client stories, online payment system, self-service

Video: Georgia Farm Bureau Transforms Member Experience and Improves Payment Efficiencies 

Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization,…

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Tags: adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience

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