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It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience
EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased…
Tags: adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas
Along with a new year comes new prices, and the U.S. Postal Service (USPS) is no exception. In October…
Tags: adoption, client stories, digital payments, online payments, self-service
Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some…
Tags: adoption, customer engagement, customer frustration, customer satisfaction, research, self-service
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with…
Tags: adoption, client stories, customer engagement, customer experience, digital payments, ebpp, online payment system, online payments, self-service, utilities
The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…
Tags: adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience
Fall and winter usher in some lovely end-of-year milestones – the holiday season, time with family, and some truly…
Tags: adoption, digital payments, mobile wallet, omni-channel, self-service
Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing…
Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, online payments, self-service, user experience
Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility in Reno, Nevada, was struggling to stabilize rates and…
Tags: adoption, client stories, customer experience, customer frustration, self-service, user experience, utilities
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