by InvoiceCloud Team | Aug 31, 2022 | culture, implementations, integrations, partnerships, values
From its inception, InvoiceCloud has been a partner-first company. No one knows this better than one of InvoiceCloud’s longest-tenured employees, Sam Evrard, who has had a unique front-row seat to the development, implementation, and success of InvoiceCloud’s...
by Maureen Coveney Bolen | May 6, 2022 | customer experience, implementations, online payment system, partnerships, utilities
Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service, field service, and sales of new products and services. Utilities are seeing this transformation as they begin their CIS...
by Brian Melle | Apr 8, 2022 | adoption, customer experience, customer frustration, ebpp, online payment system, partnerships
The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff workloads and driving residents away from self-service payment routes with a poor customer experience. Without sufficient customer service from...
by Michelle Gillum | Aug 4, 2021 | customer engagement, customer experience, implementations, online payment system, online payments, partnerships
Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us, utilities need to continue to evolve alongside the customer to ensure that they are optimizing the bill payment experience. Instead of simply...
by Kathy DeGladon | May 19, 2021 | online payment system, partnerships, security, utilities
In January 2020, cybercriminals disturbed government services for a week in Tillamook County, using ransomware. In May 2020, cybercriminals attacked Florence, Alabama, and cost the city almost $300,000 to recover customers’ and employees’ private...
by Roman Reptushenko | Mar 17, 2021 | ebpp, insurance, online payment system, partnerships, policyholder experience
The economic impact of the COVID-19 pandemic has been devastating, leaving millions unemployed in the U.S. alone. While every corner of the insurance space has been affected by this health emergency in one way or another, certain niches of insurance – such as workers’...
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