Demographic Breakdown: Payment Channel Preferences by Age, Income, and Region

Investigating data demographically is paramount due to the inherent diversity in payment channel preferences among individuals. Recognizing that not…

Read More

Tags: customer experience, customer satisfaction, digital payments, omni-channel, research

Rethinking Transaction Fees: The Unexpected Benefits for Businesses

In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…

Read More

Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, user experience

How Do Customers Prefer to Resolve Payment Issues?

In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…

Read More

Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, self-service, user experience

What Water Systems can Learn from Digital Billing and Payments Research

This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…

Read More

Tags: adoption, customer experience, digital payments, mobile wallet, online payment system, online payments, paypal, research, utilities

The Top 3 Digital Payment Issues and How to Address Them

In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…

Read More

Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, research, user experience

The 2024 Payment Experience Checklist

As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…

Read More

Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience

3 Bill Payment Trends to Know for 2024

Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…

Read More

Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, online payments, research, self-service, user experience

San Angelo Restores Customer Trust with Secure Payments Solution: Client Story 

Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…

Read More

Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience

LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story

LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…

Read More

Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities