What Water Systems can Learn from Digital Billing and Payments Research
This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…
Tags: adoption, customer experience, digital payments, mobile wallet, online payment system, online payments, paypal, research, utilities
Infographic: The Annual State of Online Payments
In today’s billing and payment landscape, insights into how customers prefer to receive bills, make payments, and connect with…
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The Top 3 Digital Payment Issues and How to Address Them
In the fast-paced world of digital payments, ensuring a smooth and hassle-free experience for customers is paramount. Understanding both…
Tags: customer effort, customer experience, customer frustration, customer satisfaction, digital payments, research, user experience
On-demand Webinar: 5 Reasons LEXserv Upgraded to InvoiceCloud
Like many municipalities, LEXserv (The City of Lexington, KY’s city services billing program) was burdened with an insufficient online…
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The 2024 Payment Experience Checklist
As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…
Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience
Top 5 Biller Resources of 2023
We can hardly believe it, but it’s time to bid farewell to another memorable year. Just as your team…
Tags: adoption, client stories, product, saas, security
3 Bill Payment Trends to Know for 2024
Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, online payments, research, self-service, user experience
The Power of Behavioral Change: Driving Utility InnovationÂ
The utility industry, a cornerstone of societal progress, is undergoing a profound transformation in response to environmental concerns, technological…
San Angelo Restores Customer Trust with Secure Payments Solution: Client StoryÂ
Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience