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3 Ways Digital Payments Improve the County Tax Office Experience 

It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle…

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Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience

On-demand Webinar: the State of Digital Premium Payments

Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with…

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Tags: customer engagement, customer experience, customer satisfaction, digital payments, ebpp, insurance, omni-channel, online payments, policyholder experience, research, self-service, user experience

What You Need to Know About Pay by Text (and Other Bill Payment Channels to Watch) 

We talk a lot about payment channels, but what exactly are they? As their name suggests, payment channels are…

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Tags: apple pay, customer experience, digital payments, google pay, mobile wallet, omni-channel, online payment system, online payments, paypal, research

The Role Of Joy In The Workplace

We spend most of our lives at work. In fact, the only place we spend more time is in bed. …

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Tags: culture, values

Infographic: The State of Online Payments Today

Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…

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Tags: infographic, online payments, research

Enhanced Policyholder Experience Drives Digital Engagement: Client Story

EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling withinefficient collections technology that complicated payments and increased…

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Tags: adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas

USPS Announces New Postage Rates for 2023 

Along with a new year comes new prices, and the U.S. Postal Service (USPS) is no exception. In October…

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Tags: adoption, client stories, digital payments, online payments, self-service

3 Biller Ideas for New Year’s Resolutions 

Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some…

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Tags: adoption, customer engagement, customer frustration, customer satisfaction, research, self-service

On-demand Webinar: the State of Municipal Bill Payments

Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main…

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Tags: apple pay, customer experience, customer satisfaction, digital payments, mobile wallet, online payments, research, self-service, user experience, utilities

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