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On-demand Webinar: Transforming Policyholder Behavior

From talent shortages and compliance issues to rising costs and more, insurers are facing some major headwinds these days….

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Tags: adoption, customer effort, customer engagement, digital payments, online payments, policyholder experience, self-service

Video: City of Escondido Saves Staff Time by Driving Self-Service

The InvoiceCloud model was developed around customer success — which means, literally, our team can’t succeed until our customer…

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Tags: adoption, client stories, customer satisfaction, online payments, self-service

3 Real-Life Ways Frictionless Payments Improve Revenue Collection

What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…

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Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience

CS Week Recap: Transforming Utility Customer Behavior

For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…

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Tags: customer effort, customer experience, digital payments, self-service, user experience, utilities

What to Expect From a Modern CIS

Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service,…

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Tags: customer experience, implementations, online payment system, partnerships, utilities

Frictionless Payments Increase Policyholder Satisfaction: Client Story

As a member-owned Town Mutual Insurer, Northern Finnish Mutual Insurance Company (NFMI) and their subsidiary, NFM Auto Agency, Inc.,…

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Tags: customer engagement, customer satisfaction, digital payments, online payment system, policyholder experience, saas

3 Ways InvoiceCloud Can Improve Your AM Best Score

Choosing an insurance provider is a major decision for policyholders – and who among us can say they don’t…

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Tags: customer effort, customer experience, insurance, policyholder experience, user experience

Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story

The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…

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Tags: adoption, customer experience, customer frustration, ebpp, online payment system, partnerships

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