Energy service providers across the U.S. are struggling with the consequences of late and delinquent utility payments, while service…
Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities
Despite the convenience online payments offers many people, these digital options have historically been met with reluctance from specific…
Tags: adoption, customer experience, digital payments, online payments, research, self-service
Among your customer base, there are likely segments who have been historically resistant to using your digital payment options….
Tags: adoption, customer experience, digital payments, ebpp, online payment system, online payments, research, security, self-service, user experience
In today’s digital age, the transition to paperless billing and the ongoing effort to drive paperless adoption is not…
Tags: adoption, client stories, digital payments, ebpp, infographic, online payment system, online payments, self-service
April is Financial Literacy Month, which makes this a perfect time to reflect on a critical aspect of personal…
Tags: adoption, customer effort, customer engagement, customer experience, digital payments, omni-channel, online payment system, online payments
In the contemporary landscape of digital payments, transaction fees have become an integral facet of everyday life, from the…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, user experience
In the realm of digital transactions, challenges often surface, stemming from a variety of sources ranging from user errors…
Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, research, self-service, user experience
This year’s State of Online Payments report shows digital billing and payment options continue to gain momentum in all…
Tags: adoption, customer experience, digital payments, mobile wallet, online payment system, online payments, paypal, research, utilities
As we embrace the dawn of a new year, it’s the perfect time for billing organizations to reflect on…
Tags: adoption, customer experience, digital payments, one-time payment, online payments, research, user experience
