San Angelo Restores Customer Trust with Secure Payments Solution: Client StoryÂ
Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience
6 Customer Engagement Trends Utility Providers Should Know
Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…
Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities
LEXserv Saves 20 Hours a Month by Increasing Self-Service Rates: Client Story
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities
The City of Hagerstown Conserves Resources and Reduces Shutoffs with Engaging Payment Experience: Client StoryÂ
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…
Tags: adoption, client stories, customer experience, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities
ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment SolutionÂ
In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
Tags: adoption, client stories, customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, partnerships, product, saas, security, self-service, user experience
The Key to Preventing Insurance Agent BurnoutÂ
According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is…
Tags: adoption, culture, customer churn, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience
5 Steps to Better Constituent EngagementÂ
In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in…
Tags: adoption, customer engagement, customer satisfaction, digital payments, integrations, omni-channel, one-time payment, online payment system, online payments, self-service
Mount Pleasant Waterworks Saves 15 Hours a Week with Frictionless Digital Payment Solution: Client Story
Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with…
Tags: adoption, client stories, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, partnerships, self-service, user experience, utilities
The Results of Truckee Meadows’ Successful Paperless Billing Adoption Campaign
Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent…
Tags: adoption, client stories, online payment system, self-service