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3 Insurance Best Practices in the Wake of COVID-19

As COVID-19 continues to ebb and flow, insurance organizations have had to continuously pivot in response to the health…

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Tags: customer churn, customer engagement, customer satisfaction, digital payments, online payments, policyholder experience

Combating Burnout with a Focus on Employee Wellbeing

It doesn’t seem possible, but we are collectively entering year three of the COVID-19 pandemic. Despite the world continuing…

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Tags: culture, remote working, values

Carteret Craven Electric Lowers In-Person Payments 40%: Client Story

Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…

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Tags: adoption, ebpp, online payments, saas, security, utilities

How Billers can Curb Rising Paper Costs

In the thick of the digital age, where seemingly everything is done online, the cost of paper today has…

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Tags: customer engagement, ebpp, online payment system, online payments, self-service

Bona Vista Water District Improves Staff Productivity: Client Story

The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…

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Tags: client stories, customer experience, ebpp, online payment system, security, user experience, utilities

The Key to Timely Property Tax Payments (+ Free Resources)

Seventy-three percent of local governments surveyed for a recent InvoiceCloud report confessed that they struggle with late property tax…

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Tags: customer engagement, digital payments, online payments, user experience

InvoiceCloud Announces Winner of First-Ever Online Billing Sweepstakes

Just last week, we celebrated an InvoiceCloud first by announcing the winners of our first-ever online billing sweepstakes! Over…

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Tags: adoption, client stories, customer engagement, digital payments, omni-channel, online payments, self-service

Webinar Recap: Policyholder Expectations for Payments in 2022

In the race to digital transformation, the savviest insurers are taking the fastest route to the finish line: aligning…

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Tags: insurance, online payments, policyholder experience, research, self-service

3 Billing and Payment Resolutions for Easier Collections

Happy New Year! 2022 is in full swing and, if you’re anything like us, you’ve likely taken some time…

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Tags: customer effort, customer experience, digital payments, one-time payment, online payment system, paypal, research

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