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Why Do Billing Organizations Need a Payment Reconciliation Tool?

Whether it’s monthly utility payments or book-to-tax reconciliations, the need for a payment reconciliation tool is a vital part…

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Tags: ebpp, online payment system, utilities

[Infographic]: Keeping up with Millennial policyholders

With a population of over 72 million, Millennials are currently the largest generation in North America. The significant buying…

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Tags: insurance, online payments, policyholder experience, research

3 Takeaways from New Research on Millennial Policyholders

As the largest generation in North America, Millennials are an important demographic for insurance carriers. Not only because this…

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Tags: ebpp, insurance, online payments, policyholder experience, research

4 Ways Online Payments Improve the Insurance Agent Experience

Independent agents are a critical part of the insurance value chain and significantly influence business placement in the insurance industry. Ensuring…

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Tags: insurance

Why Offer Pay by Text?
By Tara Wildt On February 3, 2021

Why Offer Pay by Text?

From social media and text messaging to emailing and more, most consumers spend the majority of their time on…

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Tags: adoption, customer experience, omni-channel

Gratitude Motivates Invoice Cloud to Give Back

Invoice Cloud takes giving back to our community seriously — it’s baked right into our organizational DNA. (Fun fact:…

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Tags: values

3 Tips for Your Easiest Tax Event Ever

Unlike many sectors, tax organizations know (roughly) how each year is going to look for their team. And while…

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Tags: adoption, customer satisfaction, digital payments, ebpp, online payments, self-service

What are Outbound Campaigns for Billing Organizations?

The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…

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Tags: customer engagement, customer experience, customer satisfaction, ebpp, online payments, self-service

The 5 Biggest Payment Engagement Trends for 2021

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

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Tags: adoption, customer engagement, customer experience, customer frustration, ebpp, online payment system, saas, user experience

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