Event Recap: Oracle Edge 2023

Oracle Energy and Water’s Customer Edge Conference (Oracle Customer Edge) is a one-of-a-kind event for utility professionals to share…

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Tags: client stories, customer engagement, customer experience, customer satisfaction, digital payments, ebpp, google pay, mobile wallet, online payment system, online payments, partnerships, saas, self-service, utilities

3 Ways Digital Payments Improve the County Tax Office Experience 

It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle…

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Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience

On-demand Webinar: the State of Digital Premium Payments

Few policyholder touchpoints are as operationally important as collecting premium payments. Besides providing revenue, some policyholders only interact with…

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Tags: customer engagement, customer experience, customer satisfaction, digital payments, ebpp, insurance, omni-channel, online payments, policyholder experience, research, self-service, user experience

What You Need to Know About Pay by Text (and Other Bill Payment Channels to Watch) 

We talk a lot about payment channels, but what exactly are they? As their name suggests, payment channels are…

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Tags: apple pay, customer experience, digital payments, google pay, mobile wallet, omni-channel, online payment system, online payments, paypal, research

On-demand Webinar: the State of Municipal Bill Payments

Few customer touchpoints are as operationally important as billing and payment collection. Not only are bill payments a main…

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Tags: apple pay, customer experience, customer satisfaction, digital payments, mobile wallet, online payments, research, self-service, user experience, utilities

Video: Truckee Meadows Water Authority Stabilized Rates with Stellar Digital Payment Experience

Truckee Meadows Water Authority (TMWA), a not-for-profit, community-owned water utility, wasstruggling to stabilize rates and improve internal operations with…

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Tags: adoption, client stories, customer engagement, customer experience, digital payments, ebpp, online payment system, online payments, self-service, utilities

The 2023 Payment Experience Checklist

The New Year is upon us, which means it’s officially time to take stock of all your organizational successes…

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Tags: adoption, customer effort, customer experience, digital payments, online payments, research, self-service, user experience

Meeting Members Where They are: Why Farm Bureaus are Embracing Frictionless Billing and Payments 

Farm Bureaus are so much more than insurers – they’re considered the voice of farmers and ranchers nationwide. Between…

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Tags: client stories, customer effort, customer experience, customer satisfaction, digital payments, insurance

The Key to Transforming Taxpayer Behavior 

Paying county taxes might be an unavoidable aspect of life, but that doesn’t mean there aren’t benefits to investing…

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Tags: adoption, customer effort, customer experience, customer frustration, customer satisfaction, digital payments, online payments, self-service, user experience