Home - InvoiceCloud Blog

Welcome to the InvoiceCloud blog

CS Week Recap: Transforming Utility Customer Behavior

For utility service providers, CS Week is the #1 educational and customer service conference serving electric, gas and water/wastewater…

Read More

Tags: customer effort, customer experience, digital payments, self-service, user experience, utilities

What to Expect From a Modern CIS

Customer experience is on the move…literally! The boundaries of Customer Information Systems (CIS) are extended to include customer self-service,…

Read More

Tags: customer experience, implementations, online payment system, partnerships, utilities

3 Ways InvoiceCloud Can Improve Your AM Best Score

Choosing an insurance provider is a major decision for policyholders – and who among us can say they don’t…

Read More

Tags: customer effort, customer experience, insurance, policyholder experience, user experience

Town of Elizabeth Saves 25 Hours/Mo. in Staff Workloads: Client Story

The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…

Read More

Tags: adoption, customer experience, customer frustration, ebpp, online payment system, partnerships

6 Tips for Improving Constituent Communications

For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…

Read More

Tags: adoption, customer engagement, customer experience, online payment system

Webinar Recap: 9 Ways to Optimize the Resident Payment Experience

If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…

Read More

Tags: customer experience, customer satisfaction, ebpp, research, self-service

Bona Vista Water District Improves Staff Productivity: Client Story

The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…

Read More

Tags: client stories, customer experience, ebpp, online payment system, security, user experience, utilities

3 Billing and Payment Resolutions for Easier Collections

Happy New Year! 2022 is in full swing and, if you’re anything like us, you’ve likely taken some time…

Read More

Tags: customer effort, customer experience, digital payments, one-time payment, online payment system, paypal, research

How do QR Codes Impact e-Payment Adoption?

Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop,…

Read More

Tags: adoption, customer experience, digital payments, omni-channel, user experience

Subscribe to our blog

Sign up for weekly email updates and we’ll send you a copy of the State of Online Payments Research Report as a thank you.