In today’s digital age, a county tax offices’ ability to actively encourage constituent engagement plays a crucial role in…
Tags: adoption, customer engagement, customer satisfaction, digital payments, integrations, omni-channel, one-time payment, online payment system, online payments, self-service
Mount Pleasant Waterworks (MPW), a South Carolina water and wastewater utility serving a population of 95,000, was struggling with…
Tags: adoption, client stories, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, integrations, online payment system, online payments, partnerships, self-service, user experience, utilities
Paperless billing adoption (the option to receive a bill digitally) has become an increasingly popular self-service option in recent…
Tags: adoption, client stories, online payment system, self-service
Georgia Farm Bureau Mutual Insurance was created in 1958 by Georgia Farm Bureau, the state’s largest agriculture-based membership organization,…
Tags: adoption, client stories, customer churn, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience
The term “digital payment adoption” (a.k.a. e-adoption or electronic payment adoption) may sound like an abstract concept, but it’s…
Tags: adoption, client stories, customer effort, customer engagement, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service
It’s no industry secret: county tax offices are facing staffing issues. Between growing rates of retirement and the struggle…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service, user experience
EmPRO Insurance Company, a medical professional liability insurance carrier, was struggling with inefficient collections technology that complicated payments and…
Tags: adoption, client stories, customer effort, customer engagement, customer frustration, customer satisfaction, digital payments, insurance, saas
Along with a new year comes new prices, and the U.S. Postal Service (USPS) is no exception. In October…
Tags: adoption, client stories, digital payments, online payments, self-service
Happy New Year! 2023 is in full swing and, if you’re anything like us, you may have taken some…
Tags: adoption, customer engagement, customer frustration, customer satisfaction, research, self-service
