We can hardly believe it, but it’s time to bid farewell to another memorable year. Just as your team…
Tags: adoption, client stories, product, saas, security
Sending bills and receiving payments are crucial customer touchpoints, for several reasons. Besides the impact this experience can have…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, online payments, research, self-service, user experience
The utility industry, a cornerstone of societal progress, is undergoing a profound transformation in response to environmental concerns, technological…
Nowadays, municipalities of any size face an increased danger of critical security breaches. The global average cost of a…
Tags: adoption, client stories, customer experience, customer frustration, customer satisfaction, digital payments, ebpp, online payment system, online payments, saas, security, user experience
Customer engagement rates can determine a lot for utility service providers. Most notably, engagement with monthly bill payments can…
Tags: adoption, customer engagement, digital payments, online payment system, online payments, self-service, utilities
LEXserv, a utility service provider catering to over 110,000 residents, was grappling with an ineffective online payment system. The…
Tags: adoption, client stories, customer experience, customer frustration, digital payments, ebpp, online payment system, online payments, user experience, utilities
The City of Hagerstown, Maryland was stuck dealing with a problematic digital billing and payment solution. The system’s rigid…
Tags: adoption, client stories, customer experience, digital payments, ebpp, online payment system, online payments, self-service, user experience, utilities
ACH Blog Series, Part 3: The Benefit of Offering ACH Payments Through Your Digital Payment SolutionÂ
In parts one and two of this series, we delved into understanding what ACH payments are and explored the…
Tags: adoption, client stories, customer effort, customer experience, customer satisfaction, digital payments, ebpp, omni-channel, online payment system, online payments, partnerships, product, saas, security, self-service, user experience
According to a recent Slack survey, a staggering 43% of desk workers report feeling burned out. This problem is…
Tags: adoption, culture, customer churn, customer frustration, customer satisfaction, digital payments, ebpp, insurance, online payment system, online payments, policyholder experience, user experience
