The InvoiceCloud model was developed around customer success — which means, literally, our team can’t succeed until our customer…
Tags: adoption, client stories, customer satisfaction, online payments, self-service
What do you think of when you hear the word “friction”? Maybe a point of contention you just can’t…
Tags: adoption, customer experience, customer frustration, customer satisfaction, digital payments, omni-channel, online payment system, saas, user experience
The Town of Elizabeth, CO, was stuck in a frustrating situation: their legacy online payment system was increasing staff…
Tags: adoption, customer experience, customer frustration, ebpp, online payment system, partnerships
For most elected officials, at least on the local level, constituent communications often present a challenge. While communications around…
Tags: adoption, customer engagement, customer experience, online payment system
Headquartered in Newport, North Carolina, Carteret Craven Electric Company (CCEC) serves over 44,000 meters in the Carteret, Craven, Jones,…
Tags: adoption, ebpp, online payments, saas, security, utilities
Just last week, we celebrated an InvoiceCloud first by announcing the winners of our first-ever online billing sweepstakes! Over…
Tags: adoption, client stories, customer engagement, digital payments, omni-channel, online payments, self-service
Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop,…
Tags: adoption, customer experience, digital payments, omni-channel, user experience
In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…
Tags: adoption, customer experience, digital payments, online payment system, research
Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…
Tags: adoption, customer experience, digital payments, security, self-service
