3 Takeaways from New Local Government Research

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…

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Tags: adoption, customer experience, digital payments, online payment system, research

3 Utility Session Recaps from CS Week 2021

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…

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Tags: customer experience, digital payments, saas, user experience, utilities

Encouraging Self-Service Payments with AgentConnect

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…

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Tags: adoption, customer experience, digital payments, security, self-service

Paperless Enrollment Decreases Utility Shutoffs by 72%: Client Story

Regardless of location or services provided, utility companies can all agree on one thing: disconnecting services due to a lack of…

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Tags: client stories, customer experience, self-service

Expanding the Payment Experience for Utility Customers

Timely and reliable customer payments are the backbone for all utilities. As the world of technology improves around us,…

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Tags: customer engagement, customer experience, implementations, online payment system, online payments, partnerships

3 Benefits of an Enhanced Interactive Voice Response Solution

We often talk about omni-channel payment options as a billing essential, mainly for the convenience of allowing customers to make payments, whenever, wherever, and however they’d…

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Tags: adoption, customer experience, ebpp, omni-channel

Decreasing Late Payments with Higher CSAT: Client Story

There’s a common misconception within the local municipality space that customer satisfaction (CSAT) doesn’t impact the day-to-day intricacies of billing and payments within utility service providers. Unfortunately, that is not the…

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Tags: customer experience, customer satisfaction, digital payments, ebpp, online payment system, online payments, self-service

The Mobile Payment Platform Optimization Checklist

Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their choice is key to increasing online…

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Tags: customer experience, ebpp, google pay, mobile wallet, omni-channel

InvoiceCloud and PayPal: 4 Unique Benefits for your Organization

At InvoiceCloud, our primary focus is improving customer engagement to encourage more online payments and drive results for your organization. We’re continuously…

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Tags: customer experience, digital payments, online payment system, paypal