What is CX vs. UX?
By Tessa Newell On March 10, 2021

What is CX vs. UX?

User experience (UX) and customer experience (CX) are words thrown around often when referring to customer service. But what…

Read More

Tags: customer effort, customer experience, customer frustration, customer satisfaction, ebpp, user experience

Why Offer Pay by Text?
By Tara Wildt On February 3, 2021

Why Offer Pay by Text?

From social media and text messaging to emailing and more, most consumers spend the majority of their time on…

Read More

Tags: adoption, customer experience, omni-channel

What are Outbound Campaigns for Billing Organizations?

The key to maintaining relationships with your customers isn’t too different from how to maintain the other relationships in…

Read More

Tags: customer engagement, customer experience, customer satisfaction, ebpp, online payments, self-service

The 5 Biggest Payment Engagement Trends for 2021

With 2020 behind us, all eyes are looking forward to what 2021 holds. For billing and payment professionals, that curiosity can be summed up…

Read More

Tags: adoption, customer engagement, customer experience, customer frustration, ebpp, online payment system, saas, user experience

Increased Customer Satisfaction Saves Resources: Client Story

Just as billing and payments are an essential arm of local government, increased customer satisfaction is an essential metric for an effective…

Read More

Tags: adoption, customer experience, customer satisfaction, online payment system, online payments

[Infographic]: The Current State of Online Payments

For most organizations, improving the customer experience is critical to remain competitive, retain customers, and even drive results. And…

Read More

Tags: customer experience, infographic, online payments, user experience

Improved Payment Processing Drives Online Adoption: Client Story

The immediacy of today’s technology has changed customer expectations across most industries. Whether it’s the ability to instantly check…

Read More

Tags: customer experience, customer frustration, ebpp, online payment system

Webinar Recap: 5 Tips to Improve Policyholder Experience

From a 30,000-foot view, it might seem like payments and policyholder experience are two separate, unrelated aspects of business….

Read More

Tags: customer experience, insurance, research

How to Optimize the Guest Checkout Route for Online Payments

The ‘guest checkout’ or ‘one-time payment’ route is something everyone has experience with. Almost all e-commerce sites offer customers…

Read More

Tags: customer experience, one-time payment, online payment system