If your staff is tired of fielding payment-related calls from the residents of your city, town, or village —…
Tags: customer experience, customer satisfaction, ebpp, research, self-service
The Bona Vista Water District of Utah began in 1956 as a special service district. Today, the district serves…
Tags: client stories, customer experience, ebpp, online payment system, security, user experience, utilities
Happy New Year! 2022 is in full swing and, if you’re anything like us, you’ve likely taken some time…
Tags: customer effort, customer experience, digital payments, one-time payment, online payment system, paypal, research
Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop,…
Tags: adoption, customer experience, digital payments, omni-channel, user experience
Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals,…
Tags: customer effort, customer experience, customer satisfaction, digital payments, mobile wallet, online payment system, paypal, user experience
Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…
Tags: customer experience, customer satisfaction, infographic, online payments, research, self-service
Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…
Tags: customer experience, digital payments, online payments, research, self-service, user experience
Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….
Tags: customer experience, customer satisfaction, omni-channel, user experience
In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…
Tags: adoption, customer experience, digital payments, online payment system, research
