Happy New Year! 2022 is in full swing and, if you’re anything like us, you’ve likely taken some time…

Since the start of the pandemic, it’s likely that you’ve nervously wandered into your favorite restaurant or coffee shop,…

Another year is (almost) behind us, and it’s time to look forward to 2022. For billing and payment professionals,…

Few things are more valuable to billing organizations than insights into how customers would prefer to make payments and…

Gaining insight into your customers’ bill payment expectations is critical, regardless of the types of payments that fund your…

Paying bills online is becoming increasingly popular — it’s convenient and simple for both billing organizations and their customers….

In recent years, local governments have been forced to adapt to a wildly changing world, especially as it pertains to sending bills…

For utility service providers, CS Week is the #1 annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North…

Driving more billers to self-service payment methods (also known as electronic adoption or e-adoption) is one of the most…