How to Earn Trust in an Evolving Payments Landscape

Download Guide
Payer Support
Biller Login
InvoiceCloud
Contact Us

The 2026 State of Online Payments

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

EXTERNAL LINK:https://discover.invoicecloud.com/2026-State-of-Online-Payments-Report.html

Press Release: InvoiceCloud Recognized as a PropertyCasualty360 Insurance Luminary for Third Consecutive Year – TEST

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

EXTERNAL LINK:https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fwww.propertycasualty360.com%2F2025%2F07%2F15%2Fmeet-the-2025-propertycasualty360-insurance-luminaries%2F&esheet=54329017&newsitemid=20250924535116&lan=en-US&anchor=PropertyCasualty360%26%238217%3Bs+Insurance+Luminaries+Class+of+2025&index=2&md5=b10a74685d1f4c83c8a9b340a3adfbdd

The 2025 State of Online Payments

RESOURCE A FIELDS
FORM EMBED:

The 2025 State of Online Payments Report

Get the latest trends in online and mobile bill payments, based on insights from 2,042 Americans.

MktoForms2.loadForm("//discover.invoicecloud.com", "887-TII-015", 1018, function(form) { //Add an onSuccess handler form.onSuccess(function(values, followUpUrl) { // Take the lead to a different page on successful submit, ignoring the form's configured followUpUrl location.href = "https://invoicecloud.net/wp-content/uploads/2021/02/IC_EB_Millennial-Policyholders_02-26-21.pdf"; // Return false to prevent the submission handler continuing with its own processing return false; }); });

RESOURCE B FIELDS

Default

EXTERNAL LINK:https://discover.invoicecloud.com/2025-State-of-Online-Payments-Report.html

Youngstown Streamlines Payments with an Engaging, Customer-Focused Solution for the Next Generation

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

InvoiceCloud Savings From Paperless Adoption

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Chaska Gains Significant Savings Upgrading to NACHA Compliant, Customer-Centric Digital Payments

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The Villages Maximizes Staff Efficiencies with a Frictionless, Customer-Friendly Digital Payment Solution

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

San Jose Water Seamlessly Launches a Fully Supported Digital Solution to Transform the Payment Experience

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Mount Pleasant Waterworks Saves 15 Hours a Week with Engaging, Customer-Centric Digital Payment Solution

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

VIDEO EMBED CODE:

City of Clearwater Transforms Payments with a Frictionless Digital Payment Solution to save 43 Hours a Week

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The Ultimate Guide to the Insurance Customer Experience

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

EXTERNAL LINK:https://discover.invoicecloud.com/insurance-guide-to-customer-engagement.html

San Angelo Transforms Digital Payments with Customer-Centric Solution Backed by the Latest Security Technology

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

North Huntingdon Transforms Payment Ecosystem with Frictionless, Customer-Centric Digital Solution

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

LEXserv Saves Time and Resources with Customer-Friendly Digital Payment Solution

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The Ultimate Guide to Utility and Local Government Customer Engagement

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

EXTERNAL LINK:https://discover.invoicecloud.com/utilityandlocalgovernment-guide-to-customer-engagement.html

Infographic: Closing the Insurance Talent Gap by Digitizing Billing and Payments

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The Digital Bridge: Closing the Insurance Talent Gap by Digitizing Billing and Payments

RESOURCE A FIELDS
FORM EMBED:

The Digital Bridge: Closing the Insurance Talent Gap by Digitizing Billing and Payments

MktoForms2.loadForm("//discover.invoicecloud.com", "887-TII-015", 1018);

RESOURCE B FIELDS

HERO SECTION:

The Digital Bridge:

Closing the Insurance Talent Gap by Digitizing Billing and Payments

Default

EXTERNAL LINK:https://discover.invoicecloud.com/closing-the-insurance-talent-gap.html

Hagerstown Improves Efficiencies with an Engaging Payment Experience and Migrating ACH Drafts

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The Digital Bridge: Closing the Utility Workforce Gap by Digitizing Billing and Payments

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

EXTERNAL LINK:https://discover.invoicecloud.com/Closing-the-Utility-and-Local-Government-Workforce-Gap_LP.html

Mount Pleasant Saves 15 Hours a Week with Customer-Centric Digital Payment Solution

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Georgia Farm Bureau Transforms Member Experience and Improves Payment Efficiencies 

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Georgia Farm Bureau Insurance Transforms Member Experience and Improves Payment Efficiencies

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

VIDEO EMBED CODE:

 

Roseville Increases Customer Satisfaction and Reduces Lockbox Payments by 80%

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

EmPRO Transforms Policyholder Experience, Drives Digital Engagement and Reduces Manual Processes

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Video: Truckee Meadows Water Authority Stabilized Rates with Stellar Digital Payment Experience

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Video: Soquel Creek Conserves Resources Through Frictionless Payments

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The Utility CSAT Report: Improving customer satisfaction where it matters most

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

EXTERNAL LINK:https://discover.invoicecloud.com/Utility-Survey-Report_LP.html

Truckee Meadows Stabilizes Rates with Stellar Digital Payment Experience

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

VIDEO EMBED CODE:

Video: Bona Vista Water Improves Productivity with Online Payment Services

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

City of Wylie Increases Self-Service with Customer-Centric Digital Billing and Payment Solution

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Northern Finnish Mutual Streamlines Operations with a Modern, Superior Digital Payment Experience

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Soquel Creek Conserves Resources by Removing Friction in the Payment Process

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

VIDEO EMBED CODE:

Southwest Insurance Carrier Enhances Customer Experience and Efficiencies Through Digital Transformation

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The City of Manassas Drives Self-Service with Frictionless Digital Experience

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

City of Crawfordsville Avoids Expanding Staff by Switching to Superior Payment Solutions

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Town of Elizabeth Saves 25 Hours a Month with a User-Friendly Payment Solution

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Leveraging Utility Billing & Payment Moments to Drive Customer Engagement

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

VIDEO EMBED CODE:

Carteret-Craven Alleviated Staff Workloads and Data Breach Concerns with InvoiceCloud

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Bona Vista Water Improves Productivity with Superior Payment Technology

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

VIDEO EMBED CODE:

Uncover More Savings With Paperless Billing

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Decrease Call Volume and Shift Your Focus to Other Priorities

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Save Time and Money by Enhancing the Payment Experience

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The Insurance Innovation Checklist

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Madison Heights Accelerates Online Payment Adoption and Customer Satisfaction

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The Benefits of Online Payments for Tax Events

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Keeping up with Millennial Policyholders

RESOURCE A FIELDS
FORM EMBED:

Keeping up with Millennial Policyholders

Survey insights insurers can use to more effectively attract and retain Millennial policyholders

MktoForms2.loadForm("//discover.invoicecloud.com", "887-TII-015", 1018, function(form) { //Add an onSuccess handler form.onSuccess(function(values, followUpUrl) { // Take the lead to a different page on successful submit, ignoring the form's configured followUpUrl location.href = "https://invoicecloud.net/wp-content/uploads/2021/02/IC_EB_Millennial-Policyholders_02-26-21.pdf"; // Return false to prevent the submission handler continuing with its own processing return false; }); });

RESOURCE B FIELDS

Default

Fallon Health Improves Operational Efficiencies and Customer Experience with Enhanced Payment Capabilities

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The City of King Improves Efficiencies and the Customer Experience

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The City of Fairfield Transforms Entire Organization with an Innovative Payment Solution

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

5 Reasons the Customer Experience Can’t be Ignored

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

VIDEO EMBED CODE:

James City County Increases Customer Satisfaction and Collections Efficiencies

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The City of Atlanta Increases Customer Satisfaction and Staff Efficiencies by Streamlining Payments

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Town of Simsbury Improves Efficiencies by Implementing a Better Payment Experience

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Village of Bethalto Boosts Customer Satisfaction and Collections Efficiencies by Transforming Payments

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

City of Monroe Drives More Online Property Tax Payments with a Better User Experience

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Customer Experience in the Insurance Industry

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

California Mutual Saves Time and Money by Improving Payment Efficiencies

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Lockhart Power Drives Higher E-Payment Adoption with Enhanced Customer Experience

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The Ultimate Guide to Customer Engagement

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The Insurance Organization’s Guide to Customer Engagement

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Frank Winston Crum Insurance Successful Implementation

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Farmers Mutual Improves the User Experience with Innovative Technology

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Grayson-Carroll-Wythe Mutual Boosts Digital Payments and Increases Self-Service

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Guide to the Best User Experience for Payments

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Arlington Water Utilities Saves Time and Money by Increasing Self-Service

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The Benefits of Software as a Service

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Hamilton Utilities Boosts Collections and Overall Efficiency

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The Value of Adoption

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The City of Escondido Increases Digital Payment Adoption by 242%

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

The City of Escondido Saves Staff Time by Driving Self-Service

RESOURCE A FIELDS

RESOURCE B FIELDS

Default

Infographic – Keeping up with Millennial Policyholders

RESOURCE A FIELDS

RESOURCE B FIELDS

Default